TERMS & CONDITIONS

CUSTOMER CARE

Welcome to Indoor Empire! As your indoor gardening partner, we are committed to providing top-notch customer care. Whether you have queries about our products or need assistance with your indoor garden, we are here to help. Feel free to reach out to us for a seamless shopping experience.
We believe in building trust through exceptional service. Our Customer Care policy is designed to ensure that you can cultivate with confidence. Let us be a part of your indoor gardening journey.

WHOLESALE INQUIRIES

Interested in featuring our extensive range of indoor gardening tools and accessories in your store? We welcome wholesale inquiries from retailers looking to offer quality products to their customers. By partnering with us, you can elevate your business to the next level and promote indoor gardening on a larger scale.
Let's grow together! Reach out to us to explore exciting wholesale opportunities.

PRIVACY & SAFETY

At Indoor Empire, we prioritize the privacy and safety of our customers. Our policies outline the meticulous handling of personal information and the stringent measures in place to safeguard it. Rest assured, we utilize secure payment verification processes and transparent data collection methods to ensure a secure shopping environment.
Your privacy matters to us. We are committed to earning your trust through clear and comprehensive privacy policies.

Agreement to be bound by Terms

It is a condition of use of this Website that Users agree to these Terms and Conditions. By completing a transaction on this website you agree to be bound by these terms and conditions.

Indoor Empire reserves the right to amend these Terms and Conditions at any time without notice.

Privacy and Storage of your personal information

It is necessary for Indoor Empire to capture information about users in order to provide the services offered through this Website.

All material on this site is the copyright of Indoor Empire. Written permission must be obtained prior to copying or using any information on this Website.

Warranty

All Goods are guaranteed against faulty workmanship as per manufacturer's warranty. Commercial use is limited to 3 months manufacturer's warranty.

The Standard Warranty is subject to the following conditions:

Proof of purchase must be supplied.
Indoor Empire does not warrant that goods purchased via the Website are fit for any particular purpose. It is the User's responsibility to ensure that goods purchased meet the User's requirements and expectations. We will honour all manufacturers warranties subject to the terms and conditions of those manufacturers, however warranty does not cover abuse, neglect, improper care, loss or damage from incorrect use.

PAYMENT CONDITIONS

Payment for the goods shall be made in full and cleared prior to delivery of goods.

If you prefer to pay directly into our account by "Bank Deposit", select the Postal Order Form which includes our Bank Details.

Currency

All transactions are processed in Australian Dollars.

Credit Card Payments

Credit Card transactions are processed in Australian Dollars using:

(a) Payment pages which comply with the Industry standard and use TSL 1.0 (SSL 3.0);

(b) A 128/256-bit SSL encryption; and